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Frequently asked questions are the quickest and easiest way for users to find answers to the questions that may arise before and after registration.

Please select the question that best fits the question that you have, if the information that you are looking for isn't located here please submit a support ticket (logged in users) or submit a contact form (non logged in users).

General Questions
»  What is Elite Clan Wars.com (ECW)?
»  How do I join the Elite Clan Wars (ECW)site?
»  I did not receive a registration email so my account is not activated. What do I do now?
»  How do I login?
»  How can I contact the WWIG staff?
»  Who actually is an official ECW staff member?
»  How can I become a WWIG staff member?
»  Where can I go to complain?
»  Am I lost !!!
Premium Player Subscription
ECW Point System
»  WWIG Reward Points
My Account
»  How do I change my personal info?
»  What is my alias?
»  How can I change my username?
»  I forgot my password. How can I get a reminder?
»  I requested my password to be reset, I did not receive an email
»  What timezone is used to display dates and time?
Teams
»  How do I create a team?
»  How do I join a team?
»  How can I change my teamís info?
»  How can I display a logo on my teamís page?
»  How can I authorize a fellow teammate to have scheduling or team management rights?
»  How do I create/delete a game roster and join a competition?
»  How many games can my team play in?
»  How do I get on a teamís roster for a specific game?
»  Can I be on more than one team?
»  How do I leave a team?
»  How do I delete my team?
»  How can I change team owner rights to another person?
»  Our team leader went missing, how can we get a new leader?
»  Someone deleted or took over my team with out my consent!
»  How do I change my team
»  I forgot my team password
Forums
»  Do I need a separate forum login?
»  How does the forum work?
»  How do I include links, images, and smileys into a post?
»  My posts are not showing up?
»  Why was my post deleted?
Blogs
Scrim Leagues/Ladders
Scheduled Matching Leagues
Anti-Cheat
»  Where do I enter my AC GUID for my/any game?
»  Where can I find my AC GUID?
»  Why is my AC GUID banned?
»  Do we still have to stream our PB enabled servers to Punksbusted and PBBans?
»  How can I appeal a ban/suspension?
Miscellaneous
General Questions
What is Elite Clan Wars.com (ECW)?

Welcome to Elite Clan Wars.com World Wide Internet Gaming LLC. (WWIG) created this site for the Professional and Semiprofessional mature gamers. You must be 17 years of age or older to participate. For pay to play competitions all gamers needs are provided; Game Servers, Communication Servers, Customer Support and Anti-Cheat Department. Free to play competitions only the game servers are provided. Registration: When you register at one of the WWIG gaming sites, you’re registered on all three sites, using the same username and password. It is required during registration that you provide your real name and address. This is to ensure you receive your awards at the end of each competition. All awards will be posted in the game news section of the forums when the competitions are first posted. At the end of each league, points are given to 1st, 2nd and 3rd place teams. Awards will be dispersed through the WWIG point system. Once a gamer earns $25.00 or more in WWIG points gamers can redeem their award (Gift Card) from the participating on line store who are supporting the games.

How do I join the Elite Clan Wars (ECW)site?

EliteClanWars.com (ECW) is a free to join and play site with most gaming servers are provided by WWIG. WWIG will supply the support for the site. You must register a new account by clicking the “Register Account” tab in the banner at the top of the main site and be 13 years of age or older to join the WWIG site. Provide all the necessary personal information being requested, review the WWIG’s Terms of Service and Acceptable Use policy and click the "I accept the above terms and conditions" box. Then, click on the "Submit Registration" button. You should receive an e-mail with activation instructions. If you do not receive an email, contact the Customer Service Department using the "Contact Us" link under the user sign in section of the main ECW web page. If you forget your password, don't make a new account. Customer Care can reset your password and email it to you. All World Wide Internet Gaming LLC (WWIG) competitions sites have a reward point system. Gamers can obtain points for competing, volunteering to help on the site or forums and involvement in particular game divisions. Once you have signed up to one of the World Wide Internet Gaming sites: XPL, ECW and EGW, you have joined all three sites. Use your username and password for all WWIG, LLC. sites.

I did not receive a registration email so my account is not activated. What do I do now?

You can either email us through the contact page or contact us through our support ticket system. A WWIG staff member will be assigned to the ticket, but make sure to include the username and email address you used to register for added confirmation. Sometimes it can take up to 24 hours to receive an email, so wait at least 24 hours before trying to contact WWIG personnel again. Also, check your spam/junk box. If it still won't activate, you might want to try another email address, preferably from another e-mail provider. It's highly recommended to use a real mail provider instead of free web based services. Email providers will label WWIG mail as spam.  To fix this follow these instructions to disable the 'protection': Go to:  'Options' followed by 'Allowed and blocked senders' then 'Allowed senders' then type in "mywwig.com" and then click "add to list"

How do I login?

After registering and activating your newly created account, you are able to login by entering your username and password in the designated places on the ECW main site located on the top right in the site banner. If you want your login info remembered, make sure to check the "Remember" box before you click on the "Login" button. Once you have created a user account at one of the WWIG competitions sites your user name and password will work at all WWIG sites and forums.

How can I contact the WWIG staff?

To contact the WWIG staff you may use several different methods. Firstly, using any of the WWIG websites you can find the "Contact Us" page and fill in the form to contact a department via e-mail. The WWIG forums is a very useful tool in trying to contact a staff member. You may private message or post a new topic on the forum most specific to your issue at any time. Furthermore, you may continue to connect to our TeamSpeak 3 server; Server address: TS3.mywwig.com:10003, users with a "WWIG" in front of their username are able to answer your questions. Also, you may use the Support Ticket system for Competition questions or concerns. Once you submit a support ticket with your issue, you can re-visit the ticket to check on its status via the "View Open Tickets" in the Support menu.

Who actually is an official ECW staff member?

EGW Staff Members will have a WWIG tag in their user names. If you need to get in contact with someone in particular, just click on the person’s alias and the will bring up their profile with all their contact information.

How can I become a WWIG staff member?

Available employment opportunities are posted on the corporate site, (mywwig.com).

Where can I go to complain?

If you do have a certain complaint, we are sorry. Please contact us through the Support menu or submit the complaint via email or by Support Ticket. WWIG staff will try to address your issue as quickly as possible. You can contact Corporate, by going to World Wide Internet Gaming.com or mywwig.com. Use the Contact us tab in the Site Banner. We have an Open Door Policy for our Members and Employees.

Am I lost !!!

There is a lot to do on the Elite Clan Wars.com site. When navigating through the ECW site remember a few things: The main banners at the top of each page sometimes have drop down menus. Some menus and/or options only show up if you are logged in, so make sure to check that you are indeed logged in to the site. Almost everything is clickable so it is easy to jump from news article to game site or even a team’s specific page. So, the back button on your browser is your friend.

Premium Player Subscription
ECW Point System
WWIG Reward Points

World Wide Internet Gaming, LLC.

Reward Points System

 

Gamers who participate on any of our three competition sites can accumulate WWIG Reward Points to use for purchasing items from the online store that sponsors the program.  Gamers are awarded points for completing a competition, creating a team that completes a competition, competing on a team that completes a competition and for placing in the top three of a competition.

 

Each reward point is worth the equivalent of  $0.001 . Gamers earn their points by competing in our competitions and redeem their points through the redemption department. Gamers will submit a redemption form and either a gift card to the online store will be sent to them or they will redeem their points for an item from the Reward Points inventory.

 

 

There are several ways that you will be able to earn WWIG Reward Points initially:

 

1.  Being a leader whose team completes a competition will earn you points 1,000 points.

2.  Being a gamer that completes a competition will earn you 500 points.

3.  Being on a team in a competition that places First, Second or Third in a competition. (Points will vary)

4.  Being one of the first sixteen (16) teams to sign up to a competition will earn the TEAM 1,000 points to be divided up by the team captain.

5.  Points may be given OR taken away by a WWIG Staff member at their discretion.

 

We hope that this new system is as exciting for you as it is for us!

 

If you have any questions, comments or concerns on the reward points system feel free to Contact Us,

 

The WWIG Team

My Account
How do I change my personal info?

Once you have completely registered on the site and have logged in successfully, hover your mouse pointer over the Edit Profile button in the banner. It will bring up the My Profile menu. The Manage Account button is to manage your gaming information. Add as much personal information as you want. You can also display a picture on your profile.

What is my alias?

Your alias should be what moniker you use inside your respective game. This will aid in conferming that you are playing in a specific game server. Your Alias can be changed at anytime via the Manage Account menu. If you change the in-game name you use in a game, you MUST change your Alias in ECW to match.

How can I change my username?

Only WWIG staff can change your username for you. If you must change your username, please submit a Support Ticket with your current user name and the new username to be, and a WWIG staff member will get it changed as soon as possible for you.

I forgot my password. How can I get a reminder?

There is a "Forgot my Password" link next to the Login button above the main banner on the ECW main site. Click that link and enter your WWIG username and email address you want the new randomly generated password to be mailed. Once you login with this new password, you can change your password back to whatever you want. Use the Edit Profile to change your password.

I requested my password to be reset, I did not receive an email

You can contact our Customer Service department by using the support ticket system. E-mail customer service using the "Contact Us" link, forums and/or PM a staff member. You can also use TeamSpeak 3; our Server Address is: ts3.mywwig.com:1003. Users with a WWIG in their name are support staff for ECW and all WWIG competition sites. If you are logged in as a registered user, you will also find submit support ticket. Once you submit a support ticket with your issue, you can check up on it via the "View Open Tickets" in the Support menu. It may take up to 24 hours for our Customer Service department to respond, so please wait before making additional tickets or contacts. Be sure to check your spam/junk box. If it still doesn't work, you may want to try another email address, preferably from another provider.

What timezone is used to display dates and time?

This is a complicated question. Most of the main site forums and ancillary areas of the WWIG forums and competitions site are displayed in Eastern Standard Time (EST)(-5 GMT).  All competition times will be posted in Eastern Standard Time zone (EST)

Teams
How do I create a team?

Once you are logged into the main site, select the "Teams" button in the main site banner. In the menu, select "Create Team". Enter the appropriate information about your new team, including your team's join password. This is the password you need to give your teammates to allow them to join your team.

How do I join a team?

Once you are logged in the main site, click on the “Teams" button on the main site banner. Then, select “Join Team”. If you know the team name, then enter its name and the join password in the appropriate boxes. If you do not know the exact name of the team, then click on the “TEAMS” button and find the team in the list. After you clicked on the team's name, you will see the team's profile page. In the upper right hand corner above the team's logo, there is a link "Join Team". Click on that and select the Game Division and enter the team's join password.

How can I change my teamís info?

Once you are logged in the main site, slect the Teams button in the main site banner. In the menu, select Team Profile. Right under the Red Banner “Team Profile” on the right hand side clink on the link for Team Management. Once there, you can upload a team logo, team name, team bio, etc. Just click on Edit Profile to submit your changes.

How can I display a logo on my teamís page?

Once you are logged in the main site, slect he Teams button in the main site banner. In the menu, select Team Profile. Right under the Red Banner “Team Profile” on the right hand side clink on the link for Team Management. One of the first things you will see is a input box with a browse button on the right. Click the Browse button and find your team’s logo file (.jpg, .gif, and .png, select the file, and then click Open in the popup window. After you have done that, click the Upload Logo button. Remember all images you upload will be automatically resized to 120 pixels wide so it would be in your best interest to have your team logo already resized to a factor of 120 pixels wide for best viewing quality.

How can I authorize a fellow teammate to have scheduling or team management rights?

Once you are logged in the main site, Slect the Teams button in the main site banner. In the menu, select Team Profile. Right under the Red Banner “Team Profile” on the right hand side clink on the link for Team Management. Now, click on the link for Roster Management that is right above your team name. You will see a drop menu for the Team Manager and Team Scheduler. All players that have joined your team including yourself will be selectable for these positions. The Team Manager and Scheduler can report match results, make changes to current rosters, remove players from a roster, and communicate in the match comms. For each game roster, you can also create a manager and scheduler if you want and will only have privileges for that specific game. The Team Manager and Team Scheduler have privileges in all your team’s games.

How do I create/delete a game roster and join a competition?

Once you are logged in the main site, slect the Teams button in the main site banner. In the menu, select Team Profile. Right under the Red Banner “Team Profile” on the right hand side clink on the link for Team Management. Click on the link for Roster Management that is right above your team name. If you want to add a new game roster, click the link Create New Game Roster right below the Edit Team Management button. Select the game in which you want the new roster. If you want to delete an already existing roster, you will see a Delete Game Roster link to the right of the game name. If your a Captain/Leader you can Join a Competition by, Click on the Game Icon on the main page. Click on the Competition you want your team to join. Click on Register Team and once your Register the Team, Click again on the Register and select the Division you want your team to join.

How many games can my team play in?

Your team can play in as many games as they want. You can only be the leader of one team at a time. Each team can create individual game rosters and have different rosters within that game to play in different competitions in that game, such as one for Scrim Leagues and one for a Regular League. If you have a team with has different squads playing in the same game competition,ONLY the players listed in the specific roster can play for that specific game roster. If WWIG finds out players are moving between those rosters, then the team and players could be suspended form competition and/or forfeit matches.

How do I get on a teamís roster for a specific game?

Once you are logged in the main site, slect the Teams button in the main site banner. In the menu, select Join Team. If you know the team name, then enter its name and the Join password in the appropriate boxes. If you don't know the exact name of the team, then click on the List all teams and find the team in the list. Once you clicked on the team's name, you will see the team's profile page. In the upper right hand corner above the team's logo, there is a link Join Team. Click on that and select the Game Division and enter the team's Join password. By selecting the Game Division of the team’s roster, you will automatically be on that team’s specific game roster. The team leader or game manager can also move you from one roster to another as well if you are already on that team.

Can I be on more than one team?

It depends. If you are a leader for one team, you can not be a leader of another team, but you can be on another team as a Manager or Scheduler. You CANNOT be on two teams competing in a single WWIG competition. You can be on multiple teams as long as you are not the leader or both teams or competing in the same WWIG competition with both teams. For example, you could be playing CS 1.6 Regular League for one team, and be on another team playing in a CS 1.6 Scrim League.

How do I leave a team?

Once you are logged in the main site, slect theTeams button in the main site banner. In the menu, select Leave Team. You are no longer a member of that team. If you want to leave a specific roster, you will have to get your team leader or manager to remove you from the roster.

How do I delete my team?

WWIG has a policy that it does delete teams unless for special circumstances. You can delete specific rosters from your team profile if you want. However, if you have good reasons to delete a team, submit a Support Ticket explaining why the specific team needs to be deleted. It will then be up to the game’s Game Manager to determine if the team should be deleted.

How can I change team owner rights to another person?

WWIG will need evidence and a person to which to change owner rights. First step is for one person on the team to submit a Support Ticket about changing the owner rights giving the team name and a person to whom the rights will be given. Now, 80% or more of the team’s rostered players need to contact the EGW Game Manager via email or WWIG PM system that took the Support Ticket to give their vote for the new team owner. Once the ECW Game Manager has received the appropriate number of votes, then the ownership shall be transferred.

Our team leader went missing, how can we get a new leader?

Like with any change of team leader, WWIG will need evidence and a person to promote to team leader First step is for one person on the team to submit a Support Ticket about changing the owner rights giving the team name, the older owners name (with links to profile), and the new leader’s name (with links to profile). Now, 80% or more of the team’s rostered players need to contact the WWIG admin via email or WWIG PM system that took the Support Ticket to give their vote for the new team owner. Once the ECW Game Manager has received the appropriate number of votes, then the ownership shall be transferred and the old leader will be bump down to just a rostered player.

Someone deleted or took over my team with out my consent!

Well, that means you gave away your password or have a very guessable password. Our site is definitely secure on our end. Fear not, our WWIG admins will be able to assist you. Contact an ECW Game Manager via Support Ticket, Teamspeak 3 IP ts3.mywwig.com:10003 and give them the run down of what happened with any supporting evidence you might have to back up your claim. They will investigate what happened and resolve it as soon as they can.

How do I change my team

Once you are logged in the main site, slect the Teams button in the main site banner. In the menu, select Team Profile. Right under the Red Banner “Team Profile” on the right hand side clink on the link for Team Management. Click on the Edit Team Pass link on the upper right hand side still under the Red Banner. Enter your current team join password, and then your new team join password and click Change Team Password.

I forgot my team password

If you have forgotten what your team's Join Password is, then either submit a Support Ticket requesting it be reset or contact a WWIG staff member on Teamspeak 3 IP ts3.mywwig.com:10003 and ask them if they could reset the Join Password.

Forums
Do I need a separate forum login?

No. If you are logged into the site, you can post and do whatever you want on the WWIG forums. No other special login needed. Once you join one of the WWIG sites you can log into all WWIG sites.

How does the forum work?

The WWIG forums work like any other forums. It is a message board that contains threads which are a combination of messages and their replies. WWIG forums are meant for exchanging information and bringing players together as part of a community. They are not to be spammed with useless information and attacks on people or teams. Reminder: There is a message delete policy on spam and on insulting or offensive talk, which can even lead to player or team suspension/removal.

How do I include links, images, and smileys into a post?

Links and images can be added using HTML code in your posts. In the near future, a WYSIWYG (What You See Is What You Get) editor will be added to make putting links and images into your posts much easier for XPS subscription holders. This forum currently does not support smileys.

My posts are not showing up?

If you are having issues with your forum posts, please submit a Support Ticket with the details of your forums issues. Please include which section of the forum you had your issues. An WWIG Game Manager will try and resolve your issue as soon as possible.

Why was my post deleted?

WWIG admins constantly monitor the WWIG forums for violations of our Acceptable Use Policy which everyone agreed to abide by when registering the site. We will not accept any racial, sexual, religious slurs of any kind anywhere in our site. If you have an issue with why your post was deleted, then please submit a Support Ticket explaining your case and your deleted forum post.

Blogs
Scrim Leagues/Ladders
Scheduled Matching Leagues
Anti-Cheat
Where do I enter my AC GUID for my/any game?

To enter an AC GUID for a particular game, you must first be logged into the EGW site. slect the Manage Account button in the main site banner. In the menu, select Manage Account, then select Add/Update AC IDs. EGW’s site keeps a public history of all AC GUIDs you enter. If one must edit an AC GUID, then one has to add the AC GUID for that game again. In the Game drop down menu, select the appropriate game AC GUID, then enter the actual GUID in the text input box to the right. Click Add AC Indentifier button and that is it. REMEMBER: You will not be able to play in any WWWIG competition if you do not have a valid AC GUID entered into your profile. If a player does play in a match without a valid GUID enter, it can result in an automatic forfeit win awarded to the other team. If a player continues to play in matches without a valid AC GUID, it will result in suspension from the rest of the competition.

Where can I find my AC GUID?

This depends on the game for which you are trying to get your AC GUID. For PunkBuster based games, all you need to is be currently connected to a PunkBuster enabled server, and in the game’s console type the command “/pb_myguid” or “/pb_plist” (without the quotes) to see your PB GUID. For Valve based games, you will need to be connected to a server and in the game’s console, type “/status” (without the quotes) to find your Steam ID. Any other games please ask a WWIG AC staff member for that particular game or review that game division’s rules to figure out what is required for an AC GUID. REMEMBER: You will not be able to play in any EGW competition if you do not have a valid AC GUID entered into your profile. If a player does play in a match without a valid GUID entered, it can result in an automatic forfeit-win awarded to the opposing team. If a player continues to play in matches without a valid AC GUID, it will result in suspension from the rest of the competition You can contact the Anti-Cheat Department by selecting the contact button at the bottom of the main ECW page. 

Why is my AC GUID banned?

If your AC GUID is banned, it could be that your AC GUID is linked to a previous ban, a ban from another league, suspended from WWIG for violations of rules or code of conduct, etc. If it is banned, there is a good reason behind it. You are welcome to contact an WWIG Anti-Cheat Department to find out more about the specific ban details. If you feel the ban is incorrect, you can file a formal ban appeal.

Do we still have to stream our PB enabled servers to Punksbusted and PBBans?

Yes, it is mandatory that matches be played on servers with Punkbuster enabled and streaming to BOTH Punksbusted (www.punksbusted.com) and PBBans (www.PBBans.com). The Away team has the responsibility to check the streaming status of the match server. If the Home Team’s server is not streaming, a streaming server must be found (could be the Away team’s server) and the Home forfeits their choice of sides. Streaming is easy to setup, and WWIG’s AC team has a PB Streaming Setup Guide for download to step you through getting your server(s) streaming. For game specific streaming setup questions, consult the game’s rules first. If that does not answer your question, then contact your game’s AC staff to get someone to help you out with your streaming.

How can I appeal a ban/suspension?

World Wide Internet Gaming, LLC does not take banning/suspending people lightly. Most likely, there was good evidence and/or reason for the ban or suspension. The WWIG staff believes in giving everyone their due process. If you feel that your ban/suspension is unwarranted, then you may appeal a ban/suspension. Go to the Support Menu in the EGW/ECW/XPL main site banner and select Appeal Ban/Suspension from the drop-down menu. Fill out ALL the required information. Make sure to state your case and if you have evidence, provide links etc. in the appeal text. WWIG Anti-Cheat Department Staff will dismiss any appeal that does not have a good write up of a reason for removing your ban/suspension. First and foremost, our goal here at WWIG is to provide a fair and fun environment to play competitions. Due to the private nature of the source of our information, we are in no way obligated to provide you with any proof of our decision should your account be suspended or banned. You may inquire at anticheat.department@mywwig.com. WWIG Anti-Cheat department will not debate or is required to give any explanation for your account being suspended. Accounts being suspended or banned, will be suspended or Banned from all WWIG Sites. All decisions made by the WWIG AC Department are made to provide a safe and cheat free environment for all WWIG competitions. The AC Department will work tirelessly to prune out cheaters and questionable gamers.

Miscellaneous
» Join Team
» Anti-Cheat ID
» Create Team

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